Shipping policy

FURNITURE FREIGHT COSTS

All Lilly & Lolly proprietary furniture is made to order and freight is not included in the sale at the time of purchase. See estimate minimum delivery charges below.

After the sale, a confirmation email of your order will be sent to you separately and the freight will be noted on your order at that time.

If you would like a quote prior to purchase, contact sydney@lillyandlolly.com.au.

Minimum Furniture Charges

Sydney metro $190 (flat rate)

Wider-Sydney $290 (flat rate)

Melbourne from $330

Brisbane and Northern NSW from $350

Adelaide from $479

Tasmania from $600

Perth from $990

Furniture freight includes an insurance component to ensure the safe arrival of your goods to your premises (please read our furniture ‘Terms + Conditions’.

 

FURNITURE DELIVERY

From confirmation to delivery, orders take approx. 8-10 weeks (Sydney) and approx. 10-14 weeks (all other states and territories), bunks may take an extra 2 weeks. Due to manufactures closing over the January holiday period, these specified time frames do not apply.

Once item(s) have been made, customers will be contacted for final payment and be advised of estimated delivery times.

Upholstered bed bases are delivered to the customer fully constructed. Therefore it is the customer's responsibility to check the bed base will fit through the entrance of the home and into the required room.

The customer is required to check and advise any foreseeable delivery access difficulties. If at the time of delivery, complications do arise, please contact us for a solution.

An additional charge of $50 will apply to your delivery fee for hard to access locations where the courier company is required to climb stairs, walk each item up a steep drive way or any other foreseeable issues preventing you from receiving your delivery easily.

Interstate customers to allow up to 14-20 working days from dispatch to delivery. Remote areas may take longer due to the infrequency of deliveries made by the freight company.

If products are delayed in transit due to any Acts of God, or goods are lost by the freight company, We will not be held responsible for these delays however; all efforts will be made by us to deliver the misplaced goods as soon as is practicable.

On receipt of goods, customers are required to sign off on delivery docket(s) acknowledging items have been received and accounted for in good condition. Once signed there is no recourse should an issue be noted after the event.

 

FURNITURE ASSEMBLY

On the whole our furniture does not require assembly. However, beds do require assembly only. we can provide an assembly service, should you require. Please notify us at the time of order, should you wish to add this additional service to your order (additional cost).

 

FURNITURE DAMAGES / REPAIRS

If an item has been damaged in transit, do not sign the delivery docket(s) acknowledging items have been received and accounted for in good condition. Once signed there is no recourse should an issue be noted after the event.

Customer have 24 hours to contact us via email to sydney@lillyandlolly.com.au providing images and a statement outlining details of the damage. We will contact you as soon as practicable to discuss the damage outlined in email.

 

HOMEWARES DELIVERY

If your item/s is IN STOCK your order will be posted out and a tracking number sent to you. We dispatch weekly. If your item/s is NOT in stock, we will advise you via email in regards to the timeframe for postage. 

Postage costs on homewares are calculated at the time of order and are clearly stated as a separate line item on your invoice.