Shipping and Delivery
As an interior design company, we make and pack each customer order.
LINEN AND ACCESSORIES
Linen and accessories are posted anywhere in Australia either with Australia Post or E-GO Courier. Postage is calculated per order.
If an item is currently out of stock (due to high demand) or requires to be made, we will contact you to inform you of the timing.
All in-stock items are dispatched within 7-10 days.
Once item(s) have been made, customers will be contacted for final payment and be advised of estimated delivery times.
Upholstered bed bases are delivered to the customer fully constructed. Therefore, it is the customer's responsibility to check the bed base will fit through the entrance of the home and into the required room.
The customer is required to check and advise any foreseeable delivery access difficulties. If at the time of delivery, complications do arise, please contact us for a solution.
An additional charge of $50 will apply to your delivery fee for hard to access locations where the courier company is required to climb stairs, walk each item up a steep drive way or any other foreseeable issues preventing you from receiving your delivery easily.
Interstate customers to allow 7-14 working days from dispatch to delivery. Remote areas may take longer due to the infrequency of deliveries made by the freight company.
If products are delayed in transit due to any Acts of God, or goods are lost by the freight company, We will not be held responsible for these delays however; all efforts will be made by us to deliver the misplaced goods as soon as is practicable.
On receipt of goods, customers are required to sign off on delivery docket(s) acknowledging items have been received and accounted for in good condition. Once signed there is no recourse should an issue be noted after the event.