Returns
LINEN AND ACCESSORIES
Full priced linen or accessories are eligible for refunds or exchanges within 14 days. Linen products can only be returned if the items have not been removed from their packaging. Sale items are eligible for exchange only. No refunds or exchanges on SAMPLES and SECONDS.
To be eligible for refund, items must be returned in original condition and packaging within 14 days of purchase. For exchange, items must be returned in original condition and packaging within 14 days of purchase.
Linen items, including duvets, sheets, quilts, underlays, waterproof mattress protectors and pillows, cannot be refunded or exchanged if removed from packaging.
To be eligible for refunds or exchanges customers must provide a receipt for proof of purchase.
FURNITURE
STANDARD orders, after delivery of furniture, as the items are made to order, we will not refund or exchange purchased items due to change of mind. After deposit has been paid and confirmation has been received, customers can cancel their order, however a 30% cancellation fee will apply to the total amount of invoice.
CUSTOM orders, after delivery of furniture, as the items have been made to order, we will not refund or exchange purchased items due to change of mind. After deposit has been paid and confirmation has been received, customers can cancel their order, with no refund issued.